Open Profile and choose Delete account. You will be asked to
confirm. Deletion starts immediately and cannot be undone. If a step cannot finish at once — for
example because our sign-in provider is unreachable — we keep retrying until it does, and you do
not need to sign in again.
Without the app installed
Send a request from the email address the account uses to
pilkixapps@gmail.com with the subject
Delete my account. We reply from the same address to confirm the request came from
you, and we complete the deletion within 30 days of that confirmation.
What is erased
Your email address and email verification state.
Your sign-in identities, so the account can no longer be signed into.
Your sign-in event history, including the recorded IP addresses and user agents.
Your push notification token.
Every photo you uploaded and every image generated for you — the files are deleted from
storage, and the records that pointed at them lose the original filename and the image URL.
The stored parameters and results of every job you ran.
The processing logs of your jobs.
Your saved design projects.
Any job still queued or running is cancelled and removed from the queue.
If you signed in with Apple: Pilkix's access to your Apple ID, which we ask Apple to remove — see
below.
If you signed in with Apple
When you delete your account, we ask Apple to remove Pilkix's access to your Apple ID, using the
encrypted token we kept for exactly this, and we erase the token once Apple confirms. If we hold
no working token, your account and data are still deleted, and the app tells you that the access
could not be removed for you — it never says it was. You can then remove it yourself: on an
iPhone, open Settings → your name → Sign-In & Security → Sign in with Apple → Pilkix
→ Stop Using Apple ID. Or, when the app asks, give it a fresh Sign in with Apple with the
same Apple ID, and we remove the access with that. A fresh Sign in with Apple is checked against
the Apple ID the account used and is never used for any other.
Deleting your account does not cancel a subscription
Google Play holds your subscription, not us. Deleting your Pilkix account removes your data here,
but Google keeps charging until the subscription itself is cancelled — and once the account is
gone you can no longer see it in the app.
Cancel it first, in the Play Store: Menu → Payments & subscriptions →
Subscriptions → Pilkix → Cancel subscription. Cancelling leaves you the time you have
already paid for; deleting the account does not refund it. If you have already deleted the account
and cannot find the subscription, write to
pilkixapps@gmail.com and we
will help you locate it.
What is retained, and why
A record of the deletion itself, for 30 days after it completes. Its progress
and outcome and, if the account used Sign in with Apple, a keyed hash of that Apple ID so that a
fresh Sign in with Apple can be matched to it — so the app can still tell you how it went after
you have been signed out.
Purchase and token accounting records. We are required to keep records of
payments. After deletion they carry no email address and no sign-in identity.
One anti-abuse marker, for twelve months. Irreversible hashes of your sign-in
identities — the account's identifier, a linked Google or Apple account and a verified email
address — and nothing else. It records that you have already had your free starting credits,
lets a refund Google or Apple issues after deletion be settled, and lets a subscription you are still
paying for follow you to a new account. The privacy policy describes it in full.
Content reports you submitted. These are safety records and are kept so that a
report can still be acted on.
An empty account record marked deactivated, which the accounting records above
refer to.
Database backups may still contain a copy until those backups are rotated
out of storage.
Unused tokens
Deleting your account sets your token balance to zero. Unused tokens are forfeited and are not
refunded. Spend them before you delete the account if you want to use them.